FyllosSupport
Help with Fyllos.
Fyllos is in development. A monitored support address is being set up for launch and will be published here once it is verified. Until then, the answers below cover the current app.
Before you write to us
Include your iPhone model, iOS version, Fyllos version, what you tried and the exact message you saw. Do not send private recordings, book files, transcripts or replies unless you deliberately choose to share them for troubleshooting. A screenshot with private material removed is usually the best starting point.
Signing in
Fyllos requires an account to enter the app. Sign-in is handled by Clerk with Apple or Google. If a sign-in sheet stalls, close it and try again from a stable connection. Signing out keeps your library on the device; it does not delete it.
A transcript is not ready
Keep Fyllos open while it prepares the recording. Check the recording’s spoken language in Transcribe media. Speech availability varies by device and language, and an Apple speech model download may be needed. A failure does not replace the original recording. The transcript screen offers retry or repair when applicable.
A book will not download
Check your connection and retry. Some catalog entries do not have the text format Fyllos supports. When offered, View formats opens the original edition page. Books you have already downloaded remain available offline.
AI is unavailable or slow
AI requests need a signed-in account, a connection and the source-sharing setting in Library → Privacy & data for source-grounded questions. A failed request can be retried without being charged twice. Reading, writing, search and export keep working without AI.
Protecting your library
Use Library → Settings → backup export to save a .forabase package somewhere you control, and keep the original package until you have verified recovery. Exported packages are not encrypted. iCloud synchronization, whole-device backup and App Store purchase restoration are separate systems.
Account deletion
In-app account deletion removes the Clerk identity, the associated Fyllos service records and that account’s local library on the device. It is being verified for release; until it is available in your build, contact support to request deletion.
Contact
The public support contact is awaiting operator confirmation and verified forwarding. This page will be updated with the address once it is live. Operator: ZERIE INSIGHT, Norwegian organisation no. 933272427.